Quandary


I’m really happy with my system. However when a technician, who is also a salesman, came to my house for a stereo repair he complimented my set but said it would sound a lot better if I switched out my Benchmark AHB2 amp (which I think is great) for a Pass 30 wpc class AB amp. He offered to let me hear that amp in my system so that I could decide for myself (at a fee of $300.) The only problem is he doesn’t  have the 30 watt amp in stock but would have to demo the Pass sound with 60 watt monoblocks. He assured  me that with my very efficient GoldenEar Triton 1 speakers the 30 watt amp will almost have the the same quality.

Do you think I can honestly judge how the smaller amp will actually sound? Or should I cancel the demonstration (and save$300?)

rvpiano

Showing 2 responses by russellrcncom

Honestly, I wish more dealers would offer this kind of service.  I would gladly pay the $300 to hear a new component in my home (with the understanding that the fee would represent the extent of my obligation should I not decide against future purchase).  How many of us have bought a component and then determined it’s not what we heard at the dealer?  Seems like a small price to pay.[

This is a response to JFRmusic’s post.  Yes, I’ve been able to demo a component in-home “for free” with the set-up you mentioned….and then subjected to incredulous looks by salespeople when returning the item and informing them it didn’t float my boat.  This particular incident happened about 40 years ago, but I still remember feeling embarrassed and a little guilty returning the item.   From a dealer’s prospective time is money not to mention that the item, with each demo., has some additional wear and tear that it didn’t have before.  A nominal charge for demoing seems more than reasonable under the circumstances.  This way, everyone is happy (perhaps not whole but at least a little wiser).  The customer, while not ecstatic over forfeiting some $ is at least not obligated to spend for a full purchase for a component that didn’t meet his /her  expectationsand the dealer, while disappointed about not making a sale at least recuperates some $ for his efforts.

I respect rvpianos opinion to decline the offer (this scenario obviously didn’t work for him) but I really believe this is a viable way of handling one of the more difficult problems with hi-end audio purchases and I wish more dealers would offer this service.