Like others have said the amp needs to be warmed up before attempting to bias.
From ARC Bias instructions:
For best results, operate and adjust the Reference110 at120VAC. Adjustment must be made under zero-signal conditions after at least 15-20 minutes of uninterruptedstabilization time.http://www.audioresearch.com/ContentsFiles/REF110_BiasAdjust.pdf
If you are/were listening to the amp you need to let the amp set without any signal, music, playing through it for at least 15 minutes so the amp can stabilize. Muting the preamp works good.
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