Qobuz will not work with new iphone


I just got a new iphone and my Qobuz will not play any music more than 30 seconds. I have a yearly subscription and it is in good standing. I logged out on my old phone and logged in on the new phone but still nothing. I can't find a place to get support from Qobuz. Need help please. Thank you!
rsmith73

Showing 1 response by hgeifman

@rsmith73,

If your Qobuz app on your new iPhone is only playing 30-second samples, even though you have a valid yearly subscription, it might be due to an account or app issue. Here are some steps you can try:

1. Verify Subscription: Ensure your subscription is active by checking your account status on Qobuz’s website.

2. Log Out and In: Try logging out of the Qobuz app and logging back in.  AND, if needed, as noted above, Delete the Qobuz App and reinstall it.  

3. Clear Cache: Clear the app’s cache if possible, as cache issues can cause playback problems. Also power down your iPhone completely, wait 2 minutes and restart it.

4. Contact QoBuz Support: You can reach Qobuz support via email at support-help@qobuz.com.

I hope this helps.