Customer service? Pure Power has zero customer service and are not to be trusted. I had my 3000+ picked up by Richard of Pure Power in December of 2013 and promised a new improved unit by the end of January of 2014. It is now almost May of 2015 and I have yet to see a unit or a refund from Pure Power. The product was noisy in my system and added a buzz to the speakers. Richard blamed it on my ground. My friend in AZ had the same problem. His unit was picked up with mine and he too has never seen a replacement. Companies like this don't deserve our support. Forget an AC regenerator. Please check out the Isotek conditoners. In a shoot out versus Running Springs Audio Dimitri (my favorite, but third place) Audience 12T (worst sounding) and Synergistic Research Powercell (second place winner), the Isotek was the overwhelming winner by 40 clubs members participating in the shoot out. I had never heard of the Isotek and gave it little chance of competing as it was the lightest of the four. It wasn't even the best model in the line!
PurePowerAPS Canada concern
I've had a new PurePower APS 2000+ unit for just over 5 months and recently the battery will not charge. After Damian of PurePowerAPS helped diagnose the problem they said they would do a call pick-up to send back to the factory in Canada for repair. Here is his reply...
Hi Steve,
If you get no voltage reading from the Regenerator unit's Power Pack connector when it is plugged in and the breaker is in the on postion, it will almost certainly be a charger issue or charger interconnect wire contact problem inside the Regenerator unit.
I can supply a prepaid UPS waybill for a return trip and have it checked, corrected, tested, and back out the door in 24 hours. When you receive it you can re-attach the Power Pack and it will fully re-charge the batteries over a 12 hour period.
Let me know if I should use the address information we have on file and when to schedule pickup. If you prefer we can also just send the prepaid waybill to your email and you can either arrange a pickup at your convenience or drop the package off at any UPS location.
Thanks,
Damian.
So this was late October and ever since PP now does not return emails or phone calls. Very disappointed in how they treat customers and would made sure everyone knows before buying a PP unit. Maybe they are out of business but I had many emails back and forth until it was ready to be shipped back for repair.
If this situation changes I will post an update.
Steve
SOS
Hi Steve,
If you get no voltage reading from the Regenerator unit's Power Pack connector when it is plugged in and the breaker is in the on postion, it will almost certainly be a charger issue or charger interconnect wire contact problem inside the Regenerator unit.
I can supply a prepaid UPS waybill for a return trip and have it checked, corrected, tested, and back out the door in 24 hours. When you receive it you can re-attach the Power Pack and it will fully re-charge the batteries over a 12 hour period.
Let me know if I should use the address information we have on file and when to schedule pickup. If you prefer we can also just send the prepaid waybill to your email and you can either arrange a pickup at your convenience or drop the package off at any UPS location.
Thanks,
Damian.
So this was late October and ever since PP now does not return emails or phone calls. Very disappointed in how they treat customers and would made sure everyone knows before buying a PP unit. Maybe they are out of business but I had many emails back and forth until it was ready to be shipped back for repair.
If this situation changes I will post an update.
Steve
SOS