I got the refund the case is closed. I had to pay shipping back so I still lost money in the end. Huge headache of an ordeal due to the seller packing the speakers horribly, or sending me damaged speakers to began with and then not working with me and eventually not responding.
Purchase on Audiogon arrived not as described
Hello,
I purchased a speaker pair through Audiogon that was listed as a 10/10 falwless pair. The speakers arrived damaged. They were not properly packed they were piano gloss finish and only packed woth a single layer of a very thin fabric cloth and one layer of bubble wrap in a flimsy single layer cardboard box single boxed.
The speakers arrived 11/30 (Thursday) and due to work I wasn't able to open the package until the night of 12/1 (Friday). I took photos of the unboxing process and I was surprised to see how little packaging therewas for a 50lb+ speaker pair with piano gloss finish. I was extremely careful unpacking the speakers and after unwrapping them I saw the damage. One speaker is busted on the bottom with a crack, the other speaker has 3 large strike marks and chips to the edge.
Within minutes of seeing the damage I contacted the seller. I have no way of knowing if the speakers were damaged in transit due to poor packaging or if the seller scammed me. I contacted the seller within minutes of seeing the damage and explained the situation. The seller immediately became defensive and said I had plenty of time to evaluate the speakers and that I probably didn't like them so I purposely damaged them. This offended me and was quite ridiculous. The speakers were at my house for one day and I didn't unbox them until I had the time the next day. The speakers have remained in the original packaging taking up space since this date.
I tried to communicate with the seller and the seller completely stopped answering messages through audiogon. I filed a dispute through Audiogon and linked the seller Audiogon's policy on selling and items not arriving in the condition listed. The staff at Audiogon managed to get ahold of the seller and told me the seller was not being reasonable. They advised me to file a PayPal claim. I filed my claim on 12/3 after spending two days communicating with the staff and trying to have them be a middleman to communicate between the seller and I. The seller never responded.
I have now been waiting for weeks on the dispute with paypal. The seller responded to the dispute and is fighting to keep my money. I offered to send the speakers back to the seller from the beginning and properly package them how I would have liked to receive them packed. I am worried about paypal being so slow and have heard stories of paypal siding with scammers before.
Showing 9 responses by newtoaudio100
@jacobsdad2000 the seller didn't ship them in the original packaging. They were shipped in a walmart box with only a paper thin fabric and single layer of small bubble wrap <1cm. The cabinet of the speakers were basically touching eachother and the walls of the box, there was just the fabric and bubble wrap. The seller stopped responding to me weeks ago but they did respond to my paypal dispute. I can't see what they said though. Anxiously waiting for paypal to finish the case. |
@roxy54 the seller had no previous feedback. I left negative feedback. I can disclose the sellers name later once this case is complete. @jetter if paypal does not resolve this within the next few weeks I will have to escalate to the credit card company or I will miss my opportunity. I am trying to follow paypals rules and go through them first, I heard they don't like filing through a cc company simultaneously. @grislybutter I thought I did it through audiogon. I submitted an offer then I believe I paid through the checkout system on the website. I used paypal as my payment method with a cc.
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@ozzy @lowrider57 $1700+ total through pypl for kef r3 meta black gloss finish. |
I filed on the 3rd so hopefully paypal can get back to me soon. On the tracker for the claim it shows they haven't even reviewed everything yet. They estimated they would review the sellers response on December 8th but it's been nearly two weeks. Thanks everyone. I'll update with what happens. Audiogon staff told me the seller did not use shipping insurance through them and I don't know if the seller did through the carrier.
I have sold a few things on Audiogon and always made sure to pack them well and use insurance. Sad that it has to come to this. Thanks everyone. |
I'm still waiting on paypal. I will give them 30 days before I escalate. Unfortunately I remembered a portion of the transaction was with a pypl balance so I might not be abke to get that back if I have to resort to a charge back. I'm confident pypl will side with me given the evidence I gave them. So far the speakers have remained in the package the seller sent them in. The package wasn't severely damaged when it arrived. It has some wear on it but it looks like it's a package that had been previously used (walmart box). |