PSVANE Discussion & Impressions Thread

@mofimadness 

Thank you for your recognition! Looking forward to your review.

@tlcocks The EL34 you have is already the highest grade EL34 from PSVANE, offering the best overall performance and sound quality.

@audioquest4life 

We are very sorry for the unpleasant experience! We take your feedback very seriously and have immediately reported the issues to our internal team for review.
We also want to assure you that our products are fully tested before leaving the factory, including parameter and noise tests.

@no_regrets 

I’m really glad to hear that you were able to get a refund from the seller. If you’re not considering purchasing through Amazon, you can also buy our ACME series products directly via our official email (psvaneusa@gmail.com).

Lastly, regarding the packaging issues with Amazon, we are equally shocked that our products might be treated this way. We are currently in serious discussions with Amazon about this matter.

@no_regrets 

Hello Don,

Since we ship directly from China, we are unable to offer a 90-day free return window. However, we can certainly provide you with a 24-month warranty.

Best regards

@no_regrets 

Thank you for your support of Psvane. No matter where you purchase from, you are supporting our brand. In fact, our official warranty policy is consistent, which is to offer a 24-month free replacement. Each distributor may provide different commitments to customers based on their own conditions. The difference is that Amazon is currently managed by our team, and the products are from the latest batch that has just been stocked. We can offer very prompt technical support and service.

Regarding your second question, if you order from us and encounter any issues within 24 months, you can get a free replacement tube from us.

For your third question, yes, you can directly send an email to this address.

@riparian 

Hello, regarding the issue you mentioned, we have reached out to Amazon, and they require the relevant order number to investigate the situation. Without the order number, they are unable to process our case. Could you please provide the order number from your purchase where the tubes were packaged in bubble wrap instead of a box?

Thank you!

@riparian thank you very much!

@no_regrets You’re welcome! I’m very happy to communicate with you, and if you have any questions in the future, feel free to reach out to me.

@milpai Thank you for your support of our product. I look forward to your review and feedback!

@milpai Thank you so much for your support of our Horizon series products! We’re thrilled to hear your positive feedback on the 12AU7, especially regarding the sound quality and aesthetics. Your appreciation is the greatest encouragement for us. Please rest assured, we have used new materials and internal structure stabilization technology to ensure the longevity of the tubes.

Once again, thank you for your trust and support, and we hope you continue to enjoy your experience with our products!

@markusthenaimnut 

Hello, I am Melody. I was also replying in the other thread. Thank you for your questions. I’m happy to respond again here so that more audio enthusiasts who are interested in the Psvane brand can gain additional information.

Thank you for your thoughtful questions. I believe you’ve raised some excellent points, and many of them are things we’ve been intending to clarify and explain:

    1.    Are non-conforming tubes destroyed at the factory?
Yes, all non-conforming products are destroyed, whether at the factory or within our authorized dealer network.
    2.    Are some sellers authorized and others not?
Yes, some sellers are authorized, while others are not. We are actively working to resolve this issue. This is why we’ve opened an official store on Amazon (though currently only the HORIZON and ACME series are available), and we will be launching our official sales website later this year. If customers prefer, they can purchase directly from us.
    3.    Are only some sellers trusted to sell the best-quality tubes?
No, we provide the same products and after-sales policies to all dealers.
    4.    Are there differences in specifications between the various Psvane tube families?
You will be able to find all product specifications on our new website, which will be launched in about a month.

I hope this answers all your questions clearly. Please feel free to reach out if you need any further clarification.