PS Audio Revises Marketing to a Direct Sales Only Model

Agree with michaellent, shipping long distance high end, heavy, hi-fi is fraught with problems. In the local dealer model, the dealer ensures the delivery is made without damage, and is there for any issues. I have done both long distance shipping and local dealer, and will always pay more for dealer peace of mind rather than be stuck with damaged gear and begin the long process of contact and resolution.

Also the supply chain for online has a serious flaw for high end heavy gear, which is your paid for possession is in the hands of a minimum wage courier with little or no interest in delivering your package intact. Having experienced 22kg tube mono-blocks delivered with smashed tubes having been packed well but dropped and miss-handled. Time to live amplifiers was two months to replace tubes after the supplier didn’t want to know, meaning I absorbed the cost even though sent ’insured’. You try claiming, mostly its not you but the supplier that insures and they (insurers) always argue or make it as hard as possible. Damn sure my overseas supplier claimed and kept the payout! Even if you do get a payout its weeks before you have a live unit. Plus you are on your own with any other faults save repacking and re-posting and more weeks without your paid for equipment. Nope, dealers for me going forward, I don’t resent their margin and to me its a form of insurance.