Problem with FedEx Ground Shipping?

I had simular problems with FEDEX on an audio equipment shipment. The boxes clearly marked FRAGILE arrived with major dents and tears in the boxes. They did about $220 worth of damage. There inspector took two weeks to even come and see the damage and then declared thatFEDEX was not responsible. Their reason was that the boxes were used once before and therefore were inadequate packaging. These were the manufacturer's packaging (heavy cardboard with dense foam inserts). Under theri theory you could never shiop anything back to the manufacturer without buying totally new boxes. Bottom line - they were arrogant, rude and totally non responsive to any damage claims. I strongly advise against using FEDEX for audio equipment shipments.