I was reading this thread as I have an Esoteric UZ-1 that needs fixing. It’s been 3 years since this thread was started and I called Esoteric Service today and they still are talking about some jig that only exists in Japan. I can’t believe that only one jig can work on these machines and it only exists in Japan. Something to think about before you dive into these expensive products!
Problem with Esoteric service
Hello all. I recently bought an Esoteric UX3SE from another site. It arrived intact. After giving it 24 hours to warm up, I settled in for a listen. It sounded great. However, the next day as I went to listen I found that the unit didn't want to read many of my perfect CDs. I verified that the discs played on other units. Still, the Esoteric gave the message "no disc". I called Esoteric to find out the cost of evaluating the problem and to find out their service cost. Two days into trying to get a call back, I'm worried about this company. The receptionist says that only one man; Brian can answer questions about my problem. I'm concerned with the fact that I've called three times in attempt to talk to him. Of course I can return the unit to the seller so I'm not out the money. Does anyone else have experience with Esoteric? I'm nervous about them at this point. Thank you. Joe