My experience, advice:
Forget everything that has gone before, i.e. start fresh.
Make the claim asap,
Imagine PayPal agent opening up and reading what it is about. Reduce your claim to the fewest words you can.
state what you want 1st. Full Refund
state justification for your request. prove the problem, again, simply.
now, like an addendum, some backup
presumably you have copies in writing, assurances from seller to attach to your claim, in the original ad, and any questions/answers in writing, via eBay messages: both before purchase and after problem discovered.
don't even mention how/why/what the money moves, that will happen via PayPal's methods when they make a decision.
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Now, I hope you fund your PayPal with your best credit card (not bank ...) Notify your credit card company a PayPal claim has been made. They approach it as FRAUD, and start a countdown, say 14 days. After that they contact PayPal. PayPal threatens seller to resolve the issue or PayPal will close their account.
Meanwhile, CC company puts a hold on the transaction. You will not have to pay the charge until the matter is resolved.
Best of luck with this.
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Everything I buy, I PURPOSELY ask questions in writing via eBay messages to have those questions/answers in the system in case an issue appears.