PrimaLuna Dialogue Premium Preamplifier. DESTROYS SPEAKERS!!

"He has a legitimate gripe, but he isn't dealing with the issue, he is simply trying to hurt those involved even those involved had no ill intent toward his negative situation and have taken steps to correct it. thorloki, you have lost credibility with me.
Tim"

Dear timlub,

I am not looking for my $30,000. speakers to be replaced, I am NOT looking for compensation for my time lost and aggravation.

I have never, during this whole episode, asked for ANY KIND of compensation from PrimaLuna.

I understand, what happened here, was not intentional, on the part of PrimaLuna.

However, PrimaLuna, as well as other manufacturers, need to understand that they bear some responsibility for CONSEQUENTIAL DAMAGES!!

Putting out defective pre amps that blow up speakers and then offering to 
REPAIR their  DEFECTIVE product is NOT acceptable.

I would ask, that the posters who disagree with me, to consider, how they would feel, if this happened TO THEM??

I am asking for ONLY ONE THING, for PrimaLune to take care of it's customers.

I am asking that PrimaLuna, issue a recall of it's products, verify them,
and repair/certify and return the products to the owners.

If, as Mr. Deal says, he changed the caps on his units in stock, why then,
do the pre amps in customers homes, not deserve the same treatment?

If PrimaLuna, does this, then my faith is restored, and all is good.

IF NOT, then my suspicions are confirmed and PrimLuna does not give two bits about it's customers or the products it sells.

Lets see what Mr. Deal does.

^ Expecting a company to recall thousands of units because a whopping two (2) preamps had an issue is about the nuttiest thing I've ever read on here...which is saying something!

Excuse me!
When TWO pre amps, bought 6 weeks apart, FAIL, IN EXACTLY the same way, this points to a much deeper problem.

If, my two pre amps are just an incredible fluke, why then, did Mr. Deal
replace the capacitors in the pre amps he has in stock??

As yourself that question and then tell me if he should issue a recall.

This preamp has been in production for over four years, and we have never had this part fail EVER with hundreds of units sold.  

It is built with better quality parts than any of its peers.  This failure was most likely due to the system or something in the home.  That's all there is to that.  Two preamps running into Bryston amps and Martin Logan speakers owned by the same person in the same house.  We have zero percent failures of this part all around the world, and he has 100%.  Not only 100%...but the same channel.  I look at facts.  

I  am very comfortable that there is no reason to change caps.  But because we always have done the maximum to assure our products are perfect, I will check every unit here and replace themjust so people know we are on top of things.  Caps are bought to order for any manufacturing run, and every cap is checked and measured before being used.   Could it be a bad batch?  No reason to think that. There are no other failures.   

I know the quality that goes into a PrimaLuna.  And so do customers.  In a time where companies are trying to stay even with previous years, we have had double-digit increases every year.  In fact over 30% in the fiscal year to date.  Much of that is due to customers who bought  PrimaLuna over a decade ago, they have not had problems, and they buy another.  

I know how the Dutch are about products being perfect.  Look inside and compare for yourself.  Or better yet, see what people in the industry buy for their own use.  



  

Nope.  Two isolated instances are not a pattern.