2. amps-preamps
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PrimaLuna Dialogue Premium Preamplifier. DESTROYS SPEAKERS!!


A few months ago, bought TWO of the above mentioned preamps. ( I have 2 stereo systems)
Within 6 weeks of the purchase, the power supply of my speakers burns out!
I purchase and replace the power supply.
Three days later, the second newly replaced power supply is burnt out!
After much investigative work and heartache, I discover that the Pre amp is the problem.
It is defective and puts out DC. which burns out speakers.
After, testing the second unit, I find that it is defective as well, EXACTLY the same problem.
I return the units to my dealer, who returns them to Prima Lune.

I received a phone call from a Mr. Kevin Deal, big cheese at PrimaLuna.
Told me that the capacitors, on BOTH units had failed and the units were putting out DC.
He even THANKED me, for being a guinea pig, and discovering the flaw in his units.

He offered me a pair of tubes, as "compensation" for my troubles!! What a joker!!

WOW, a pair of tubes for blowing my $30,000. speakers!!

The height of arrogance and total disregard for the consumer of his product.
To all audiophiles, do yourself a favour, STAY AWAY for this brand, unless you want your speakers cooked.

TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said.


Mr. Deal, WAKE UP, and STOP selling defective products!!


If, you are using PrimaLuna, and your speakers fail, check the amp or pre amp.

George


Montreal, Quebec, Canada.
thorloki

Showing 6 responses by timlub

timlub
2,039 posts
 
Tough call on a tough situation, if I had purchased 2 preamps and within a few weeks, one went defective and damaged a very expensive pair of speakers,  then the second unit did the same thing, I would also be beyond aggravated. I would expect the dealer to make an insurance claim or something.  A customer should not be out of pocket for what is admittedly defective goods  and 2 of them no less.
I'm not after a Kevin bash, I don't know what all he offered,  but a set of tubes wouldn't cut it for me..... I would want 2 working preamps, a set of tubes and my speaker repairs at a minimum. Again,  to me this sounds like it should be an insurance claim and the manufacturer, distributor, dealer or combination there of should be taking care of this customer.
I know of PL owners myself that are happy with their product and dealing with Kevin,  but that doesn't excuse this.  Good Luck 
timlub
2,039 posts
 
Well,  I appreciate Ralph chiming in with some reality. I also assumed an ESL and I do know that DC from any component hitting a DC coupled input can cause serious damage in speakers.  I've seen it fry speakers more than once, but I had no idea of its affect to an ESL. If the power supply on the ESL would have simply passed this on and it would have damaged the speaker, then???  I am curious to see how this plays out.  I feel badly for Kevin if this is another somewhat phoney claim... Second time that I've seen that someone joined our forum just to slam Kevin and the first time, Kevin took care of the customer.
timlub
2,039 posts
 
It is commending to see all the support for Prima Luna, but that has nothing to do with nor excuse anything about this situation. Also it is fair to say that there is no way that Kevin could have any knowledge that this would happen and would never purposely sell defective goods.  Are you guys trying to support PL or just call the op a Liar?  It sounds like this guy had 2 Pre's go south. You know that the dealer knows about his thread,  isn't it  time for a response from him?  Thorloki,  did you at least receive a refund or do you still have these pre's?  Its tough for a dealer to refund everything and still layout what it would take to pay for your repairs.... Again, I would push the dealer, along with the manufacturer for some sort of insurance claim.... Guys,  If the op has really tried to work this out,  where else could he turn for support other than a forum like ours?  Overall,  I am still a bit skeptical,  but it is odd that after a few days of this,  the dealer has not responded.     
 
timlub
2,039 posts
 
Thanks for chiming in Kevin, In so many ways this isn't our business, but its been made our business.  Your response was kind and you made no defense for a defective product. It sounds like that you understand George's aggravation,  thanks for your side. I would have no problem purchasing from you or buying a Prima Luna Product. 
Tim
timlub
2,039 posts
 
@inna 

Hi inna,  you make alot of good comments over time.... Not sure that you are aware that Taiwan is a "Republic of China"  
Does Gryphon or Ypsilon make anything in the PL price ranges?  
I really don't know,  but I've not seen anything close.
timlub
2,039 posts
 
@almarg 
Al,  I couldn't have said it better,  I was just about to respond to thorloki when I read your last post.  He simply signed into our community to try to destroy Kevin Deal and Prima Luna. 
He has a legitimate gripe, but he isn't dealing with the issue,  he is simply trying to hurt those involved even those involved had no ill  intent toward his negative situation and have taken steps to correct it.  thorloki, you have lost credibility with me.
Tim 

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