PrimaLuna Dialogue Premium Preamplifier. DESTROYS SPEAKERS!!



A few months ago, bought TWO of the above mentioned preamps. ( I have 2 stereo systems)
Within 6 weeks of the purchase, the power supply of my speakers burns out!
I purchase and replace the power supply.
Three days later, the second newly replaced power supply is burnt out!
After much investigative work and heartache, I discover that the Pre amp is the problem.
It is defective and puts out DC. which burns out speakers.
After, testing the second unit, I find that it is defective as well, EXACTLY the same problem.
I return the units to my dealer, who returns them to Prima Lune.

I received a phone call from a Mr. Kevin Deal, big cheese at PrimaLuna.
Told me that the capacitors, on BOTH units had failed and the units were putting out DC.
He even THANKED me, for being a guinea pig, and discovering the flaw in his units.

He offered me a pair of tubes, as "compensation" for my troubles!! What a joker!!

WOW, a pair of tubes for blowing my $30,000. speakers!!

The height of arrogance and total disregard for the consumer of his product.
To all audiophiles, do yourself a favour, STAY AWAY for this brand, unless you want your speakers cooked.

TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said.


Mr. Deal, WAKE UP, and STOP selling defective products!!


If, you are using PrimaLuna, and your speakers fail, check the amp or pre amp.

George


Montreal, Quebec, Canada.
thorloki

Showing 2 responses by joecasey

The reality seems to be that as I have said earlier, you suffered from a series of compounded failures, part of which is attributable to PL, part to Bryston, and part to your strange allocation of resources.
PL cap failure caused the problem???   Not Bryston and not his strange allocation of resources ...


Dear fsonicsmith,

Here is what you said,

"I bet you are not the original owner of those ML's and paid a mere fraction of the $30K you kept spouting about."

I guess, it must be in your nature, to make STUPID assumptions!
I bought the speakers NEW, I am the ORIGINAL owner!
That is why they were repaired by Martin Logan at no charge, Martin Logan warranties are Not transferable.

Too bad you are not mature enough to deal with the issue, trying to discredit me reflects very badly on your level of intelligence.
+1   Only Sonic has a magic formula to proper resource allocation.  GMAB!