2. amps-preamps
  3. 131501-88991

PrimaLuna Dialogue Premium Preamplifier. DESTROYS SPEAKERS!!


A few months ago, bought TWO of the above mentioned preamps. ( I have 2 stereo systems)
Within 6 weeks of the purchase, the power supply of my speakers burns out!
I purchase and replace the power supply.
Three days later, the second newly replaced power supply is burnt out!
After much investigative work and heartache, I discover that the Pre amp is the problem.
It is defective and puts out DC. which burns out speakers.
After, testing the second unit, I find that it is defective as well, EXACTLY the same problem.
I return the units to my dealer, who returns them to Prima Lune.

I received a phone call from a Mr. Kevin Deal, big cheese at PrimaLuna.
Told me that the capacitors, on BOTH units had failed and the units were putting out DC.
He even THANKED me, for being a guinea pig, and discovering the flaw in his units.

He offered me a pair of tubes, as "compensation" for my troubles!! What a joker!!

WOW, a pair of tubes for blowing my $30,000. speakers!!

The height of arrogance and total disregard for the consumer of his product.
To all audiophiles, do yourself a favour, STAY AWAY for this brand, unless you want your speakers cooked.

TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said.


Mr. Deal, WAKE UP, and STOP selling defective products!!


If, you are using PrimaLuna, and your speakers fail, check the amp or pre amp.

George


Montreal, Quebec, Canada.
thorloki

Showing 1 response by 1graber2

1graber2's avatar
1graber2
303 posts
 
Well, PL touts high QC despite made in china manufacturing.
The OP has a right to be effing pissed. But I dont know of any manufacturers, audio or otherwise, that makes guarantees.
Guarantees have been thrown out with the bathwater for the last 30 years since globalization. And even the US manufacturers are lame and offer little guarantee.
But I habe to say this: If I owned a pair of $30k speakers that I could not get reimbursed for if they blew, I might have found a way to test the preamp before hooking up to speakers. or asking Upscale to test at their own facility first with their speakers or via electronic testing.
Its all 20/20 i know, but this day and age, unfortunately, we have to protect ourselves. Customers have very few rights anymore
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