I had a similar and impressive experience with Oppo Service recently regarding a 105D (Darbee) Edition player purchased in June that for some reason was having significant video and audio drop-out issues on its second HDMI output port and only very seldom on the first HDMI output. Oppo took the player in with a minimal information, did not require me to truck it over to my dealer for 'inspection' about 110 miles away and turned around a response within a week of receiving it, all the while putting out email alerts to tell me when they received it, when they started and when they finished work.
They were unable to diagnose the issue to a single item to be repaired or replaced so they shipped me a brand new, sealed box unit, no questions asked.
World Class Customer Service and Technical Support....A++++++
They were unable to diagnose the issue to a single item to be repaired or replaced so they shipped me a brand new, sealed box unit, no questions asked.
World Class Customer Service and Technical Support....A++++++