I love when people passively aggressively respond to well meaning posts only to have people like JohnD come back with a declaration that when he calls they always answer the phone while tribute signalling his equipment llst. These shops may have neen responsive now they are part of a conglomerate where nobody answers the phones like at mcintosh where i am still waiting for a call back and yup my next amp purchase was Levinson. Not to mention PS Audio where i am still witing for my DAC update call back. Both are now dead to me.
Poor Customer Service
How does it make you feel when you try to contact a mfg about their product with tech questions and they ignore you? I understand many places are suffering from a lack of help due to plandemic but when you repeatedly leave messages over a course of weeks and get no reply it sticks in my craw. I've spent my hard earned dollars on their equipment and a simple answer to my question would go a long way to endearment. When you leave a voicemail and no one bothers it's not only frustrating it's disrespectful, so much so that I don't ever want to buy their products again even if they are of good quality.