I am right there with you. I have a Matrix Audio Element X and the wireless connectivity has died. I've written to them twice already over the past week and absolutely no reply from them. This is a $3400 network streamer that is less than two years old and they obviously feel no responsibility to reply about their product failing. Buyer beware.
Poor Customer Service
How does it make you feel when you try to contact a mfg about their product with tech questions and they ignore you? I understand many places are suffering from a lack of help due to plandemic but when you repeatedly leave messages over a course of weeks and get no reply it sticks in my craw. I've spent my hard earned dollars on their equipment and a simple answer to my question would go a long way to endearment. When you leave a voicemail and no one bothers it's not only frustrating it's disrespectful, so much so that I don't ever want to buy their products again even if they are of good quality.