Retailer: Upscale Audio is excellent, consistently. Music Direct is also outstanding.
Manufacturers: Audioquest is stellar, I love that brand. Manley Labs is outstanding and Eveana Manley personally contacted me to make certain the issue was resolved. REL has been very helpful when contacted, and quickly at that. The ultimate, for me, is Balanced Audio Technology (BAT). When I call they always answer. I had a very intermittent problem (about once every three weeks) and one of the owners (Steve Bednarsky) offered to pay freight both ways due to the strange issue/problem (warranty is freight paid only back to the customer, typical of most manufacturers). The problem was corrected and the unit was returned very quickly. Other questions I had regarding a new and forthcoming BAT amp were answered each time I called. I also received additional emails and phone calls regarding updated information and target delivery date on the new model, unsolicited by me. I bought it and they delivered it on time to my dealer, Upscale Audio. I'll buy more BAT gear, they have earned my business, for life. And the product build quality and sonic performance is outstanding.
Manufacturers: Audioquest is stellar, I love that brand. Manley Labs is outstanding and Eveana Manley personally contacted me to make certain the issue was resolved. REL has been very helpful when contacted, and quickly at that. The ultimate, for me, is Balanced Audio Technology (BAT). When I call they always answer. I had a very intermittent problem (about once every three weeks) and one of the owners (Steve Bednarsky) offered to pay freight both ways due to the strange issue/problem (warranty is freight paid only back to the customer, typical of most manufacturers). The problem was corrected and the unit was returned very quickly. Other questions I had regarding a new and forthcoming BAT amp were answered each time I called. I also received additional emails and phone calls regarding updated information and target delivery date on the new model, unsolicited by me. I bought it and they delivered it on time to my dealer, Upscale Audio. I'll buy more BAT gear, they have earned my business, for life. And the product build quality and sonic performance is outstanding.