I feel for you and I always dread calling when I have a problem, just me. Have to explain and deal people… yuck!FedEx obviously dropped a Hegel H390 from truck pretty damn hard on one side of the box It crushed the hard foam packing inside about 3 inches on the source and volume knob side of the amp. No physical damage at all but knobs were inoperable. The H390 setup was quick and easy and yes it sounded amazing but I had to use the remote. I called the dealer (dread) and an hour later he called back and told me Hegel America is sending you a new H390 I was elated! Also since you have music keep that H390 until the new one arrives. 3 days later I had a new amp. Packed up the damaged one and sent it out per Hegel America instructions postage paid. Happy ending! Good experience with Hegel and Dedicated Audio
Poor Customer Service
How does it make you feel when you try to contact a mfg about their product with tech questions and they ignore you? I understand many places are suffering from a lack of help due to plandemic but when you repeatedly leave messages over a course of weeks and get no reply it sticks in my craw. I've spent my hard earned dollars on their equipment and a simple answer to my question would go a long way to endearment. When you leave a voicemail and no one bothers it's not only frustrating it's disrespectful, so much so that I don't ever want to buy their products again even if they are of good quality.