I bought a new Parasound JC2 from a great local dealer. Unfortunately, it had a defective power supply. I sent an email to Parasound, to which Richard Schram personally replied. The next day, a new replacement was on its way to me, even before I put a return label on the defective one. That's about as good as it gets for customer service in my opinion.
Poor Customer Service
How does it make you feel when you try to contact a mfg about their product with tech questions and they ignore you? I understand many places are suffering from a lack of help due to plandemic but when you repeatedly leave messages over a course of weeks and get no reply it sticks in my craw. I've spent my hard earned dollars on their equipment and a simple answer to my question would go a long way to endearment. When you leave a voicemail and no one bothers it's not only frustrating it's disrespectful, so much so that I don't ever want to buy their products again even if they are of good quality.