Phoenix Engineering Falcon and Eagle


Read a one-liner in a different forum related to Phoenix operations.  Tried to access their website without success. 

Are they still around?
bpoletti

Showing 10 responses by slaw

"Confessions from a VPI owner for some 30 Years"

Check out this post bpoletti, you'll find not much action since.

If you want, I can provide quotes from Mat and the lack of inaction between my questions vs. his responses. 

If you require more, just let me know? I've since abandoned my 30 year relationship from their dealer that I purchased their product through.

I don't post misinformation!

Are the many manufacturers you refer to that put out products only to be replaced or upgraded in a "truncated life cycle".... ones that you personally own and have had issues with? If not, don't try to use that "scenario" as a personal reason to discredit me and my own experience.

My post is from my own experience. I'd love to hear/read your personal experience with a manufacturer of a product in which you have personally owned for 30 years, that you've registered, and NEVER received any info regarding any new products coming through their "pipeline"
..by the way... I'll go back listening to music only because I have a second tt.

It took since Dec 29th until two days ago for me to get the proper return shipping info for my SDS. This is unacceptable to me.  You?




bpoletti,

"put out products in a truncated life cycle"
 
What does this mean? What does this mean to decades old customers who have no prior knowledge of products in the "pipeline"? ( Except for (brf).....)... well excuse me!

Does this "life cycle" mean within several months? Does this "life cycle" mean that their chief "senior" poster, (brf,) feels the need to "buffer" what is obviously known to him, (not to the public), by "buffer", I mean to "gently" put out the info regarding new products before their long time VPI owners will have any minute form of a specific of prior knowledge? Why doesn't VPI inform their loyal (registered) customers through email? Why is that so difficult?

How does this improve their loyal customer base?

(I'm focused on VPI, not other manufactures that I have no knowledge of)

Your response makes me want to scream.

Instead, I'll go listen to music,

Happy Listening!


bpoletti,

I find it ethically and morally wrong that Phoenix Engineering would leave it’s customers without any explanation? On it’s face, this is not a good thing. They were direct competition for VPI.

Until we here directly from PE's owner, I think there are unresolved questions.
I should say for correctness, his unit now, needs to be wired into a tt's motor, so it is not a plug n' play upgrade, at least right now.
bpoletti,

If they are "friendly", it may make sense to eliminate their competition. It was just a thought.

brf,

Your post reminds me of what kind of offends me regarding how VPI rolls out new product lines. If one sees the new ADS and sees it as superior to their SDS or any other unit they may own, then purchases it, only to find out, not much later a newer model has come out with a feature that may be one this same buyer would have liked to have in his recently purchased unit.???

All,

I had the good fortune to hear first hand K&K audio's TT power supply w/ level control last weekend. Through his Nottingham tt, I was very impressed. I mention this because there are other options.


Could HiFi Heaven be a surrogate of VPI?

If true, it would make much more sense.