@missioncoonery , this is right on the Paypal site:
You also have the option of self filing in small claims. Usually just the threat is enough. You also have the ability to file a claim against Paypal itself.
This is the wording in their agreement,
Step 3: Respond to PayPal’s requests for documentation or other information, after you, the seller or PayPal escalates your dispute to a claim for reimbursement. PayPal may require you to provide receipts, third party evaluations, police reports or other documents that PayPal specifies. You must respond to these requests in a timely manner as requested in our correspondence with you.
As we are still working in an economy severely affected by the pandemic, what the court considers as a "timely matter" is likely to be much different from what Paypal tries to enforce on you. As they have not put explicit time limits in advance that I can tell, then you will have a case based solely on this.
They also define 3rd party evaluations. An authorized repair facility is a 3rd party w.r.t. you and the seller, but I think, again given the force majeur of a pandemic, that the court may also see insisting on specific 3rd parties and not someone simply skilled and qualified, as unjustifiably limiting. Again, as they have not defined that well in advance, it works to your favor in court.
As noted, there is still the credit card to fall back on if too late. This often comes down to being the squeaky wheel. At a start, I would still see if there is a kind repair technician or engineer somewhere near you who can take a basic measurement. This will help you with your credit card filing, and if you file small claims.
For all those complaining that you took too long to file, I will remind them that by the Paypal agreement you have 180 days.
