2. amps-preamps
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Pass Labs Service

Needed to let everyone know my experience in dealing with Pass Labs, frankly they WOWed me!!! Fastist replies to emails from everyone there. Answered my quesitons in detail and not just blowing me off with a short reply. When I won the X-1 at auction here a few weeks back I wanted a shorter connecting cord from the pre to the power supply (it came with a 6' cord). Peter at Pass said no problem, email me your address. Two days later at my door step was another cord, no charge for the cord or shipping. When I asked Peter about a CD player from Pass, he told me not to hold my breath. Oh well, got the X-250, got the X-1 what's not to like, life is great.

Now on to a CD player to replace my SOny SCD-777ES.

Pass Labs, gotta love them!!!
bigkidz

Showing 1 response by wagnerrc

wagnerrc
5 posts
 
Bringing this back to the top. Desmond Harrington is still offering the best customer service in the market.

i just purchased an X1 pre that did not function as the ad stated. I worked with Desmond and it seems the relays are not working.

Desmond says send it in a we will find the problem and get it back in check at no charge,just pay the shipping.

great customer service and very happy buying the pass product.

bob

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