Pass Labs Service


Needed to let everyone know my experience in dealing with Pass Labs, frankly they WOWed me!!! Fastist replies to emails from everyone there. Answered my quesitons in detail and not just blowing me off with a short reply. When I won the X-1 at auction here a few weeks back I wanted a shorter connecting cord from the pre to the power supply (it came with a 6' cord). Peter at Pass said no problem, email me your address. Two days later at my door step was another cord, no charge for the cord or shipping. When I asked Peter about a CD player from Pass, he told me not to hold my breath. Oh well, got the X-250, got the X-1 what's not to like, life is great.

Now on to a CD player to replace my SOny SCD-777ES.

Pass Labs, gotta love them!!!
bigkidz

Showing 1 response by bamafan

I want to add my two cents worth also. You cannot beat the service at Pass. Joe, Peter, Wayne, Kent, Desmond and of course, the ringleader, Nelson are an absolute pleasure to work with. They have always been willing to answer my questions and they take care of problems without any hassles. A first rate company.