Forget it, you are not going to get any where with Parasound. I tried to get parts for an HCA-2200 over the phone and got the run around. They really need to step up their game if they want to remain competitive and maintain customer loyalty.
Parasound service problems
I bought a used Parasound JC3+ phono preamplifier online from HiFi Buys, which is an official Parasound dealer, for over $ 2,200. Within 6 months one channel quit working. Since there is no warranty with it, I contacted Parasound service through the website email asking for the information to send it to them for repair at whatever price they charge, rather than sending it to the seller. I thought that Parasound would be more reliable. I have literally 20 messages with someone by the name of Phil Jackson at the service department and he still has not been able to provide me with that information. I am really concerned with the quality of service of this company.
In the interim I have noticed that the sound on my other Parasound device, a 10 month old $2,900 Halo Integrated Amplifier purchased new has interferences when 2 input sources are on at the same time even though only one can be selected. I also mentioned this to the service person, but he has not even addressed it on his reply. Is this normal?
I am certainly done with Parasound.
In the interim I have noticed that the sound on my other Parasound device, a 10 month old $2,900 Halo Integrated Amplifier purchased new has interferences when 2 input sources are on at the same time even though only one can be selected. I also mentioned this to the service person, but he has not even addressed it on his reply. Is this normal?
I am certainly done with Parasound.