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Paradigm PDR-10 Warranty

I have a PDR-10 v.4 subwoofer that has stopped functioning. I opened the box and it is apparent that the amp circuit board has a few burned spots on it. I isolated the driver and hooked it up directly - it works fine.
My user manual states that it carries a 3 year warranty so I went down to my local dealer to enquire about a warranty repair. He informed me that only the driver carries a 3 year warranty and that the amp section is warranted for only one year " it's in the fine print" he says. Well, I went home and went through all my associated paperwork, I can find NOTHING that makes a distinction between the warranty period for the driver and amp section. Has anyone else had this experience? I think my dealer is wrong!
Any help would be greatly appreciated.
Thanks!
mr_g

Showing 1 response by rdavwhitaker

rdavwhitaker
173 posts
 
I got curious and looked at the manual for your subwoofer on the Paradigm website -- which includes the warranty. There is absolutely nothing in the warranty statement about a one year warranty for the built-in amplifier. Jimmyrod is right that you should start by contacting Paradigm directly.

I would be grateful if you would post a follow-up letting us know what happens -- Speaking only for myself, I make it a policy not to purchase products from companies that I know have questionable warranty policies.
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