Have you contacted PayPal yet to find out who exactly is able to add the shipping address to PayPal? I didn't think a third party such as Audiogon can do that, can they?
Package sent to wrong address
I recently was selling 2 of the same Krell equalizers. The first one sold about 3 weeks ago and the second one was sold about a week later. Fast forward to Thursday night. I received a call from the buyer of the second purchaser saying that he never received the shipment yet and asked if I had the tracking number. I was very surprised and found the receipt and asked him if he was from Washington as the receipt said. He said no he was in NJ were I live. That shipment should have been there in 2 days. I was now extremely confused. I now looked up the shipping on his purchase and sure enough it said his name but his address was showing Washington. I then looked up the information from the first buyer and the address was the same as the second buyer. I texted a pic of both purchases from him and the first buyer and told him AG had the wrong address down for your shipping address. I explained to him that his address was the same address as the first purchaser. He also went to look it up on AG and sure enough they had the wrong shipping address for him as the same as the first purchaser. Now he then checked his account page and it had his NJ address but his shipping address was showing Washington. Same as the first buyer. I then immediately called up the first buyer and explained the situation and he denied ever getting the second shipment. Now the tracking was showing that it was delivered to him on 2/6 and left at his front door. And no I didn’t get a signature required but if there was one time I should’ve was then. He was a Chinese guy and did sound very nervous and it did sound like he was lying to me. We both wrote emails to AG and they are looking into this very odd situation. I truly believe that it was not my or the second purchasers fault in this transaction / shipping. Also both purchase invoices are not the same numbers. They were 2 different listings, 2 different listings purchasers / I also paid 2 different selling fees when they sold. Now the first purchaser has a second unit for free. I am very upset over this as my record / buyer and seller are perfect. I also feel very bad for the second person and hate that the first purchaser is lying about not getting it. If he was honest we would ship it back to me as I would of paid shipping. Once again AG is saying it’s very ODD and looking into the this. Will keep posted.
Showing 7 responses by elrod
@carlsbad2, @tattooedtrackmanI missed the part that the PP address being right - mea culpa. That changes the complexion of everything. Seems to me then, using PP, you're shipping address had better match PP records, regardless of the platform being used for selling... I always copy and paste the PP address no matter what platform I'm selling on. If there is an issue, I will notify the buyer before shipping and wait for verification that the PP address listed is the address to be used. I've had buyers go into their account right then and there and change their PP address to a new address. Regardless of who's pointing a finger at who, it sounds like the OPs only hope is the generosity of AG. If it's AG's error, I hope they make things right for you. If the buyers files a claim with PP, I would think the buyer will win. Good Luck!
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Boy I just can’t keep anything straight - I shouldn’t read post when I’m tired. Reading Carlsbad2 last post gave me the impression that the PP address was right. Mea culpa (again) IMHO, if you sent it to the buyers, PP address, your good regardless of what the the AG shipping address is. @carlsbad2, regardless of any errors, malfeasance, or what not, if seller shipped to the sellers PP address, he’s covered. Any issues are the buyers. It may not be right or seem fair, but many things in life aren’t. If the seller shipped to the buyer using UPS, and the UPS truck overturned, burned to the ground and the item is a crispy critter, is the seller responsible? I would think not. I’m not even going to guess how PP would rule on the issue of a item of less than $750, not being insured, being destroyed in transit. |
I too have used PayPal for many years as a buyer and seller using various platforms. All I'm saying is that I always verify the buyers PP address regardless of the platform being used. Anything else I've said are just my own musings and assumptions, and we all know what they say about assumptions... |