Follow up. Got the new amp, installed it in woofer cabinet as per instructions, shipped old amp back in box. Subwoofer good as new. W/o question, quickest and best customer service dept. I've encountered.
Outstanding Customer Service From SVS!
In January of 2014 I bought a pair of SB-1000 subwoofers, and they've worked flawlessly for six years running, averaging two hours a day of service. Yesterday morning I noticed that one sub wasn't working, so I ran a few tests, then contacted SVS--this is on a Saturday. This morning I get an e-mail from SVS customer service, with instructions on a further test. I complete that one, which confirms that it's a problem in the amplifier, not the driver.
Though I'm nearly two years out of an already generous five year warranty, SVS is sending me a replacement amp. All I have to pay is $30 shipping. As I told SVS this morning, that's customer service like I've never encountered.
Though I'm nearly two years out of an already generous five year warranty, SVS is sending me a replacement amp. All I have to pay is $30 shipping. As I told SVS this morning, that's customer service like I've never encountered.