Yes you are missing something,I do manufacturing as a living.I started as a Tool and die maker and worked my way to manufacturing engineer.
the headshell is molded to the contour of the cartridge.But take the cartridge out with the screws and its a normal Bronze cart.My only gripe gripe was with Ortofon admitting a defect in a almost new cart then telling me to pound sand cause Turntableneedles.com is not authorized dealer
So i'll just put it aside and wait for someone to sell a body,because they don't want to spend the rediculous amount of money Ortofon wants for a stylus..
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Let me say this,has anyone ever had all four pins come out of a cartridge body.No me either.They clearly were not glued in and pulled out easily with no effort.And second,
the head headshell is just a standard cartridge on a carbon fiber headshell.
If it was meant to be permanent,then why have screws on top which imply its removable.
Why not just epoxy it and leave out screws?!!!!!!!!!!!!!!!!!!!!!!
To all the people rushing to Ortofons defense,i too like thier product.Unfotunately my seller bought it online at Turntableneedles .com which Ortofon says is not authorized dealer.
Ortofon could have offered a cartridge body at least at a discount.
However they blew me off and told me to go after seller.
Its not gonna make or break me and the money is a night out for me its
the disregard.And to you owners of thier product they offer no support unlike its a factory authorized dealer who charges 331/3 percent more.
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Let me rephrase this,I paid 320.00 used,the seller had a reciept showing it was about 60 days old,he upgraded to a Black.How am I at fault?
Maybe I'm missing something?If it were my company,i would say
show us reciept and we can work something out,
the headshell and expensive stylus are fine,we can sell a cartridge body to you for say 100.00,even that would have been acceptable.
Not for them to admit in an email that is rare for that to happen,but clearly a defect.I don't think that website intentionally buys defective factory seconds
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Hey Halcro,
you obviously didn't read this,
I acquired from original purchaser,it was 2 months old and he had a dated reciept attesting to that,
So read blog first before making comments like third,or fouth hand
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I'm gonna drop a few names here,
i bought Bob Grahams original tonearm he designed with McIntosh,the Excalibur.He was very helpful and courteous and truly a gentlemen.although others have said contrary.Then theres Mike Elliot of Counterpoint who responds to questions and issues,then theres Victor of BAT,who replies with a email almost as soon as he gets it.Or Klaus of Odyssey who will talk
your ear off.People like this I hold in high regard,they get IT!!!They CARE!!!,
not the corporate NONENTITIES,that thier idea of customer service is
dispatching you with HASTE
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turntableneedles.com offered to replace in spite of Ortofons
disregard
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It amazes me how some people made it through high school much less college.Third or fourth,
well if you figure first hand was the manufacturer,second the distributor,third the retailer,then fourth the purchaser,then yes I'm the first hand person.
Maybe I should never buy anything online secondhand even if its next to new.
How many times has anyone of us bought something from Amazon and really didn't know the selling party was not an authorized dealer.
I can only surmise my entire system is grey goods,my Treshold amp purchased from an unlicensed owner,my BAT preamp again purchased from the same.
People,your missing the point.The item had headshell pins practically fall out and the manu. tells me to pound sand.
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PS all my stereo stuff is GREY GOODS,
haven't bought anything new since the eighties.
BTW ,what happened to SQUARETRADE on the bay.It was the service you bought to protect from stuff /electronics from failing within 6 months or something like that.I once bought a Aragon 8008B,used no warranty and a month later it failed.Squaretrade assisted me with getting that repaired.
i guess I dodged responsibility there also by invoking my rights.
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Thanks Gary,
i was beginning to feel like I'm stupid for buying an item secondhand.
And apparently someone else had this happen the pin pulling right out of a
2M Black no less.i guess the lady in Denmark that puts the crazy glue on the pins was having a bad day.To the onhwy61 guy with thousands of posts,GET A LIFE!
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The reality as I told Ortofon is this is a very small world since the internet. 25 years ago you could have gotten away with QC issues going unreported and someone in Chile not knowing it happened to someone else in another part of the world.I am not trying to damage anyones reputation because I believe Ortofon makes good reasonably priced<albeit high>high performance products.Nowadays its harder for this and that going unnoticed.the internet for now at least gives the powerless some hope. |
Heres the kicker,a fellow bought a FFYX TT from China,the platter wobbled like crazy,he posted on YOUTUBE so everyone that googles FFYX is directed to that,what do you think that does for sales?i told Ortofon I would be doing the same,showing OOPS the pins came OUT!,this must be a new design.Thats what i thought when it happened.For now,I'm done.I'll return to my lowly Shure V15VMR,probably run circles around the Ortofon anyway.
Got side 1 and 2 of "This is the Moody Blues"cranked up,puts things in perspective.This has been fun,well worth the hundred or so dollars I might be out.
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Touche',i got someone to agree with me,
Companies used to spend incredible amounts on advertising.Now its about
public relations from a grassroots perspective.I never once had
Nelson Pass tell me my concerns were stupid and did I buy it from an authorized dealer.Theres a new paradigm business mode.
Look at car insurance,spend billions on adverts,yet they are priced the same.
Shut up and put the money to better use.
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This was a response i got,the issue is a known issue.
To all the Ortofon cheerleaders,go to@%@%@%
Hi Steve
Yours went out before we knew the issue.
We've had it on 2 bronze and one black.
as soon as we get the cartridge body back with
receipt and confirm its condition, we will send out a
new body. We've seen it before! That's why we've no
hesitation regarding the problem and solution needed.
Even though you're not the original purchaser. If your
story was that the needle was bent in half that would be hard
pressed to be covered.
Yes Ortofon is not wise enough to "authorize", one
of the largest needle suppliers. In time they will learn
as their sales plummet. Their response to you should be
well it wasn't purchased from an authorized dealer but
yes we are aware we made a major defect on some of
our very overpriced high end cartridges so we will take
care of you "just this one time".
They are factory "firsts" (or so Orto thought when they
left the factory). I am not aware that Orto or any other
cartridge brand lets "seconds" out the door
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