2. analog
  3. 119755-38613

Ortofon bronze PNP ALERT!!!!!

I purchased a PNP Bronze from a member who said it was less than two months old.
Its the one with the integrated headshell for SME mount or can be used without headshell on a Rega type arm.
Well,I undid the screws and was pulling off the tags,<I've been in Analog since mid seventies and own about 20
cartridges>Anyway the pins coming out of the cartridge body pulled right out.
  This has never happened even on my cheapest junk cartridge.
The seller had a reciept from Turntable Needles and Ortofon said they are not authorized dealer.
They also said it was clearly a manufacturing issue and should have not happened.

Meanwhile,they say I should go after seller for a refund.Well its not the sellers fault and I won't do that.
Neither is it mine,I've removed headshell wires hundreds of times and know what I'm doing.

What amazes me is how PETTY and Crappy a well known respected long time company can be.
ITs amazing that a company like Bryston can offer warranty work to the tenth owner in the 19th year and these
people won't even stand behind a obvious Quality Control DEFECT
Just a word of caution to Ortofon customers,think twice.
Steve

soundsgood05

Showing 1 response by eastendhifi

eastendhifi
19 posts
 
If it was bought it from an authorized dealer, you would have no problem at all.  Like almost all manufacturers, Ortofon warns of this issue:

"Where can you buy Ortofon products? Ortofon Authorised Partners and Dealers can help you discover the Ortofon product that is right for you. Our Authorized Partners and Dealers have comprehensive knowledge and experience in use of Ortofon products and are able to deliver high standard customer service in accordance with Ortofon's Quality Policy"

"Make sure you purchase a genuine product and always buy from Ortofon Authorized Partners and Dealers."


I am obviously a dealer, and Louis is one of the best and most knowledgeable guys in audio.  Ortofon stands behind their products so long as the original buyer bought from a dealer.


Chris

East End Hi-Fi

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