Origin Live Turntables?

I had an OL arm, bought new, that had serious internal fault necessitating complete rewire back that factory. While many report good communication with the company, I was left dangling for weeks at a time and told repeatedly there was probably nothing wrong with the arm and the fault had to lie elsewhere in my rig.  Eventually they accepted it for return via the dealer (not Jay, btw, who is top class) and took an age to repair it, telling me it tested fine before finally agreeing it needed rewiring. I am glad others are happy but I'll never consider an OL product again.