Origin Live Silver Mk4 tonearm install issues

I have an Illustrious MK3 on my SOTA and didn't have any problems. It's just 1 nut to tighten up. 
What are you having trouble with?

I have an origin Live Silver, and an Encounter MK3C. They should drop in easily, but I suspect the nut on the base is too loose on yours. Use an adjustable wrench to tighten it.

"I have an older model Origin Silver too. It was installed on my Sota table by Sota but I do find it a bit finicky. The arm swivels often even though it’s hand tightened (and tightening is very difficult as it’s hard to reach beneath the table to tighten)."

aheydorn
I have mine on a SOTA also. All I do it unscrew the 3 screws that hold the armboard and lift it all out together, Very easy to adjust the mounting nut then.
You can snug it up lightly with a wrench, but not too tight otherwise it does affect the sound. 

Also, is everyone using just the cork washer and nut? When I was able to contact OL, they said the older methods using the metal lock washer is no longer current.  

Speaking of contacting OL. 
I was in touch with them regularly about a month or two ago. I've  emailed them recently 3 times with a question and no one has responded. 
Anyone know what's up?

That's odd. When I emailed them last year, they responded within 3 days. Maybe someone got sick, but it's unusual for them to be so lax about responding. I've had their products for 20 years and have had questions, which they answered.