Al...thanks as usual for your response. Yes, I have the latest software (4.3.2) and the latest firmware (3.0).
I bought my 04HD about a year and a half ago and bought at the same time a brand new LaCie (Porsche Design) 2TB external drive to back it up. I formatted it in FAT32 and it worked perfect until the software was updated to version 4.2.0 (spring of 2012). The software has had two additional updates since then (4.3.0 and 4.3.2). I've had no luck since then with being able to backup my 04HD.
Olive support told me that after the 4.3 update they found an incompatibility with "some" brands of external hard drives. They sent me a list of (3) different drives that they claim had been tested and approved to work. I bought (2) of these 2TB drives. Needless to say, neither one of them work, along with my original LaCie drive. All of the drives are 2TB.
I tried formatting them in FAT32 using the DOS command protocol and with several different utility programs. I tried a full format (took over 26 hours) and the quick format, but still nothing works.
I really think my problem is in the operating system software, which can be reinstalled, but will wipe out all of my data on the 04HD's internal drive. So, I HAVE to be able to backup all of music before I can do this. I have almost 1TB worth and hundreds of hours of ripping CDs to the unit. I REALLY do not want to have to do that again.
Olive support has been told all of this, but has yet to offer any solution.
Plus my unit will freeze up when ripping CDs and must be turned off (in the back with the main power switch) to make it work again. It will also drop the connection with the Olive remote control APP on my tablet or iPod and you have to do the same power cycle routine. I've tried several different android tablets and iPod devices and all do the same thing.
I've done as much troubleshooting that I can on my end. Now Olive needs to step up and offer a solution.
