2. pc-audio
  3. 1373382778

Olive customer service

Has any one around here had problems with Olive customer service and the HD03. No manual comes with it. I asked about the warranty card and complete silence from Olive.
It took 6 weeks, yes 6 weeks to get the unit to me. And they charged $38 to ship it, but I was aware of that before hand.
It's as if I was the one that should be thankful they let me purchase that piece of gear. Just, have never been treated like this before. I sent an email to them for an RA# this morning. What a pita this has been.
Harley
harley52

Showing 1 response by kapa11

kapa11
19 posts
 
Yes, it has by far some of the worst customer service in the Industry, I wonder how they stay in business, I have had múltiple problems with my 4HD., Quality is poor and Customer Service a nightmare.

Since the day I got it.

First, it arrived "DOA" not working at all
I returned it, got it back with problems on the variable outputs, no sound at all, returned it again, got back another in working condition, but cosmetically looked like a DEMO unit, definetely looked used.

I decided to keep it, since at least was working, then in the past 2 years, I have had other issues, the CD drive neeed replacement, the power blew up, etc...

Also issues on the software.

More than 2500 invested in junk.

I wish I could find another Music Server where I could migrate all the music inside my 4HD with no hassles.

Any comments?
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