Well, I guess it's time that I weighed in for the what it's worth department. I've known Klaus for over 2 years now (although we haven't met in person), having origially purchased a Stratos power amp and a Tempest pre (which were ordered in December 2000). At the time, I was looking to get into separates and upgrade from an Arcam integrated I had. During all the time I've dealt with Klaus, he's never attempted to up sell me - I've always been the one coming back to him. Why? First, I'm convinced that the products he's selling into the market are the best value in high end today. (One can read my review on AR). Second, I have never received the level of customer service I receive from Klaus from any other dealer. He's never rude, has never talked down to me - and never degraded any of the other components I have in my system.
I upgraded from the Stratos to monoblocks - which were heavenly. I have since upgraded from the Odyssey monos to Symphonic Line RG4s. Not once had Klaus suggested that I upgrade. It's been more like getting the next fix - the sound quality of the predecessor product was so incredible, that I just wanted to go to the next level. I'm convinced I'm set for life, and convinced that no one can go wrong with the Odyssey line of products.
I upgraded from the Stratos to monoblocks - which were heavenly. I have since upgraded from the Odyssey monos to Symphonic Line RG4s. Not once had Klaus suggested that I upgrade. It's been more like getting the next fix - the sound quality of the predecessor product was so incredible, that I just wanted to go to the next level. I'm convinced I'm set for life, and convinced that no one can go wrong with the Odyssey line of products.