It is incorrect to assume that any business can ingore lost income. Every penny of sales matters. Lost profits expose poor decisions. A small but vocal groups can often generate enough noise to change policies.
I had already sent an email and now I will follow it up with a phone call.
I have paid for all the music in my collection (over 1000 records and 2300 disks). I do make some CD copies. I have copied for use in the car and on my second system. I do make compliations for personal use. I have never made a copy a friend.
The point is that I will only purchase a high quality product from a company that is up front with their customers.
Businesses do care about angry customers. Angry customers are more likely to influence others to avoid purchases.
I have 23 years experience coaching businessmen. None of them want negative feelings about their products.
