But wait, it gets even worse. The reason I'm looking to purchase music at Circuit City in the first place is so that I can use up the $50 gift card I got for participating in a work related study. I got to choose from a list of stores and chose Circuit City specifically because I knew they carried music.
So, since I couldn't find what I wanted at the store, I went back to the website. By this time I had spent quite a bit of time on this little project. When I finished making my music selections on the website, I had a total of just over $100 in merchandise to which I was planning to apply my gift card.
I started wading through the checkout procedure and came to a page whereon I am asked. Do you wish to apply a coupon or gift card to this purchase? When I selected "Yes" I was informed that I would not be allowed to use a gift card for music or video purchases.
Thinking I must have misunderstood something, I called the 800 number and was informed that, in fact, this was true.
Unfortunately for me, the very reason I had chosen Circuit City as opposed to some other store was to apply my money toward music. At the time of choosing a store I was not informed of any such restrictions. All I can say is that Circuit City just lost a potentially good customer for no good reason.
Let me put it this way. If I went to Circuit City and said that I wanted to buy a gift card but that I was placing specific restrictions on how Circuit City could spend the money I gave them for the purchase of the gift card, how many gift cards do you think they would be willing to sell me?
Why should I feel any different? I won't be giving them any of my business in the future.
