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No question, just a little holiday praise

I wanted to give a little praise to some of our vendors who help make our adventure in this audio obsession by us Audiophools a little easier. In particular, SORAsound, Reno HiFi, SoundSmith, Nelson Pass, George Merrill,and LLoyd Walker.

Each of these guys obviously have business in this sector that needs customers like us, but each of these guys routinely take the time to reach out to us, and in some cases like my recent work with Mehran from SORAsound and Soundsmith go far beyond my normal experience in helping its customers.

I had (for the most part) destroyed a UNIverse cartridge due to my clumsy handling. Peter looked at the cartridge and rather than charge me to "examine it" sent it back with no charge. Then Mehran worked a deal out that helped me get a new one at a very reasonable cost. No it was not free, but based on what the used cartridges go for, it was more than a fair deal.

He stayed in constant contact after negotiating the deal to make sure i was satisfied. I actually was struggling due to the new combination of equipment and the lack of gain, so he suggested several paths for me to go and sent equipment for me to test/try out. I have struggled with brick and mortar guys in the same town doing this but here is a guy that dumps rather pricey stuff in the mail for me to try.

Once I had a solution in hand, he worked a trade with my previous ZYX ARTisan Phono which i really liked for a new RCM. Again, was it free, No, but it was a great deal considering what i could have gotten for my 8 yo ARTisan and what a new RCM sensor cost (i benchmark a lot before any purchase)

I could go on about Mark from Reno HIFI, or the numerous personal notes that Nelson Pass took time to respond to and help guide me, or the numerous notes from Lloyd on an old Apollo that he modified for a guy many years ago that i was tweaking.

It kinda makes this hobby worthwhile when we have a site like this that you can get lots of info from and then have vendors like this.

Have any experiences you want to share?
oilmanmojo

Showing 1 response by mitch2

mitch2
4,280 posts
 
Happy Holidays to;

Steve McCormack at SMc Audio for his relentless pursuit of perfection and customer satisfaction with both his upgraded and new products, exceptional friendliness and customer service, and his continued enthusiasm for making great sounding products, and

Michael Garner at Tweek Geek for his awesome "in-home audition" program, willingness to accommodate special requests, friendly discussions about audio, and customer service that goes above and beyond.
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