I called FedX ground earlier today to get some directions to their facility which is about 10 miles from me & had to have the young lady explain the directions 3 times to me. Maybe it's because I couldn't understand her accent, maybe she couldn't understand mine (born in Chicago) but right off the bat there's a communication problem.
I've been a truck driver for about 20 years and make it a point to both receive & get not just good but excellent directions as I'm sure most here have seen a semi make a U-turn that holds everybody up...
Point is, I could tell the woman became agitated when I asked her for clarification. This points to what? I didn't major in psych & am not prepared nor qualified to give telephone diagnosis but seems to me part of the problem is her demeanor. Failure to communicate is #1 with problems & #2 is a bad attitude. I've called places I'm trying to make a delivery to & have been told,"I don't know how to tell you to get here". "Well", I said, "how do you get there?" "Oh, I just get in my car & drive here, but I don't where it is". I'm not kidding!!! Plenty more stories where that came from.
Hey, FedX is great, just like Trelja just said providing there are no problems.
I've been a truck driver for about 20 years and make it a point to both receive & get not just good but excellent directions as I'm sure most here have seen a semi make a U-turn that holds everybody up...
Point is, I could tell the woman became agitated when I asked her for clarification. This points to what? I didn't major in psych & am not prepared nor qualified to give telephone diagnosis but seems to me part of the problem is her demeanor. Failure to communicate is #1 with problems & #2 is a bad attitude. I've called places I'm trying to make a delivery to & have been told,"I don't know how to tell you to get here". "Well", I said, "how do you get there?" "Oh, I just get in my car & drive here, but I don't where it is". I'm not kidding!!! Plenty more stories where that came from.
Hey, FedX is great, just like Trelja just said providing there are no problems.