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New KEF KC62 Not Responding?

Hi all. I just tried adding a KC62 to my Ragnarok 2 / LS50 Meta system. Per KEF documentation, I connected the Ragnarok preamp out to LFE (L) and Smart Connect (R) inputs on the KC62 and set the subwoofer in Manual mode.

Fire up "Dark Side of the Moon" on the turntable and... nothing. The KC62 just sits there with orange (standby?) light on and does not turn green.

I expect that I'm missing something really obvious and appreciate any help here. I've emailed KEF and Schiit but have not heard back yet. Thanks in advance.

dprendergast
jtcf's avatar
jtcf
1,617 posts
 

After taking a quick look at the Ragnarok owner manual it looks as though you can set  either,not both at once ( single ended(RCA) or balanced(XLR) but I can't tell if that includes outputs as well as inputs.

dprendergast OP
13 posts
 

OK, tried the left preamp out to LFE IN with sub set to LFE. Still nothing.

I am getting some email from KEF now and sending them pics of my connections and settings.

dprendergast OP
13 posts
 

Here are pictures of the back of the KC62 and the Ragnarok 2

jtcf's avatar
jtcf
1,617 posts
 

LFE setting on the sub won't work unless it's connected to a home theater processor which takes over all of the functions.Good luck and hopefully KEF can provide a solution.

russ69's avatar
russ69
3,501 posts
 

I'll assume the volume on the sub is not set at zero. Switch to manual with just the left channel RCAs to the sub. If that doesn't work, it might be DOA? 

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