new Cadenza Blue issue?


I bought a Cadenza Blue last week but it came from the factory with its right channel DOA. It was returned and I just received a replacement but this one has its cantilever slightly misaligned, that is when one looks at it from the front, it veers a few degrees to the right. Is this considered normal? Will it correct itself either permanently or temporarily (on a record-by-record basis) when the tone arm weight is put on it? I have had several other carts (one from Ortofon and others from Dynavector, AT, and Denon) and all of them had cantilevers that were perfectly aligned out of the box. Those carts cost $1250 and less. So I assumed that a $2k cart would also be very well aligned. This is my first "expensive" cart purchase so I just don't know if I am making a big deal out of nothing or not. Any comments from others will be very much appreciated. I have to decide if I should return this and go a different direction.
snovosel

Showing 1 response by mulveling

@snovosel ,
Funny, I bought a Cadenza Bronze here on audiogon 2 years ago -- the seller described it as 10/10, and on the phone confided that his prior Bronze unit had a defect that Ortofon replaced under warranty. The unit for sale was that very replacement unit, direct from the factory, and never mounted.

Having successfully purchased many used high-end cartridges on audiogon, I was far too trusting -- and since this was merely my backup cart -- I never took a good look for months. Turns out the cantilever is unbent but askew a couple degrees, exactly as you describe. Under close inspection it’s also clear that the cartridge is pristinely new; certainly never mounted or played, just as the seller described.

I can only surmise it came from the Ortofon factory like that. I don’t know whether the seller had looked to know it was askew. I was stupid to neglect a close inspection immediately upon receipt. I certainly wouldn’t sell such a cartridge on audiogon without making this issue VERY clear (and at a big discount)!!

But hearing of your incident makes me wonder whether Ortofon just plucks a cartridge off the line to satisfying warranty replacements, without the usual quality control for new sales. Not a good look.