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New buy, no return policy

I am negotiating a sale with a reputable, but small dealer for a pair of new Acora SRC-2 speakers. I have heard them in the showroom with comparable electronics to my own and loved the sound and design. The show room was only slightly acoustically treated.

I'm ready to throw down, but the dealer does not have any kind of return policy if, for some reason, they dont work out in my own space. I dont feel comfortable with this policy but wondering if I am just being too entitled?  Other dealers from which I have purchased new speakers  have had 30 or 60 day returns, no questions asked. 

I also have the opportunity to buy a used set of these speakers from TMR with a return policy (minus 5% ,restock) if not satisfied. Of course the used price is considerably cheaper but there is no factory warranty and although they are stated to have had own owner, their age and provenance are unknown.

Any guidance, opinions or advice?

mintakax

Showing 1 response by iopscrl

iopscrl
204 posts
 

The OP made the correct decision in this situation.  With TMR within driving distance there really should not be any doubt.

The dealer is not a dealer.  They are a showroom and order taker.  They offer no support or service.  Buy them or not, no recourse.  Speakers are a personal item, and a listener needs to be sure that the speaker will sound great *in their listening room*.  What sounds great in a showroom may sound a lot different at home or in another location.

I would do business with TMR going forward and forget about the dealer.  I understand that we want to support local dealers.  But support should be mutual and in this case it was not.

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