Need help with my Mark Levinson 526 pre-amp


I have a ML 526 pre-amp and the DAC will not play DSD files from my Aurender ACS10 music server.
It plays PCM without a problem. I called Mark Levinson and the tech said the Aurender uses a Lunix system and is not compatible with the 526. Has anybody heard of this before? Does anybody else have this problem?
thanks, Rich
128x128iuliucra
I'll second that about ML's customer service. It's so so bad. I have a full ML setup (including the 523 & the 519 that was released in 2017 or '18 I think). They don't know their product line at all. I had remarked while on a call with ML CS that I found it odd that the 519 had disappeared from their website. I mentioned it because I thought for sure it was a web publishing error. The guy I spoke with was so dismissive and rude and suggested I had no clue what I was talking about. He said, yeah it's not there because it too old and discontinued.  Of course if you look at the ML website today, the 519 is still visible. I was told the 519 was old old product released in 2014 and discontinued . This is the answer I got in late 2019. Guy was a dork!!! 
Sounds like total BS to me. I demo’d a No526 and fed it from my Aurender N100H which also uses a Linux system. It worked fine but I didn’t like the sound of the dac so I went with the 523 and separate Dac. Their customer service is lacking. 
George