Contact the dealer or manufacturer directly and explain the situation.
This is not normal. Don't take any chances.
Doesn't matter what the problem is, and there is a problem. If you aren't prepared to fix it your self, then an authorized service center or the manufacturer is the way to go.
It appears to me that the bias is way off. However, a simple solution (not the best) is to adjust the bias back to where it should be. However, what caused the bias to float way off in the first place. This is not normal.
enjoy
This is not normal. Don't take any chances.
Doesn't matter what the problem is, and there is a problem. If you aren't prepared to fix it your self, then an authorized service center or the manufacturer is the way to go.
It appears to me that the bias is way off. However, a simple solution (not the best) is to adjust the bias back to where it should be. However, what caused the bias to float way off in the first place. This is not normal.
enjoy