Agreed cleeds.
As I said earlier, can you imagine this response from Krell or McIntosh?
They are still up there at high end partly because of their continued support.
I had great success with Wilson on parts for 20 year old speakers direct from them, no hassle, pricey yes but that’s to be expected.
It appears that NAD decided they wanted a piece of the high end action and profit but not the responsibility that comes with it!