I ordered the Brooklyn DAC+ on Jan 1st, still not received any link to track the order or any tracking number until now, I don‘t even know whether they shipped it or not. I emailed and called them many times, no response and no one pick up the phone, I totally have no idea what's going on, am I just lose my money?
Mytek Brooklyn
Just a quick question for anyone that may have some information pertaining to "MYTEK", I sent in my DAC for repair, and haven't heard from anyone at any time , Except for the, manufacture in Poland, who's been very helpful in trying to facilitate any communication with the Brooklyn New York office, but it seems they have not even returned his messages as well. My DAC equipment went to the Brooklyn NY office. Does anyone know if they're still in business? I haven't received a phone call, or a text message or any communication that I advanced. Absolutely radio silence. Are they still in business? I have even written emails with respect to please return my equipment as it is, and still have not received any communication via telephone, text message and or email. Does anyone know if they're still in business
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@mp10019 I searched on MYTEK Customer Service and found this link for creating a new ticket or checking your ticket status. I suggest you check your ticket status to get an update: https://mytekdigital.com/hifi/support/ Additional contact information is below: https://mytekdigital.com/hifi/contact/ This customer service post is a concern: https://www.computeraudiophile.com/forums/topic/30888-mytek-customer-support-unimpressive/ I am very surprised at the lack of response by MYTEK DIGITAL about the issues described above. If I owned a MYTEK DIGITAL product that failed to work, as advertised, I would return it and move on. I have little patience for high end audio equipment that does not work. I have had to return products for service and they were usually repaired and returned in 3-4 weeks. Most credit cards have some form of warranty, or something similar, that might allow you to return the product and get a return of your money. I suggest you ask them. Please keep us posted. |
Dear @mp10019 (Michael) I just became aware of this thread, and I'm really sorry for your perception of the service you received. I tried to investigate what happened and it appears that the way the DAC came to us (was simply handed to the booth attendant at the NY Audio Show without properly being logged for repair nor RMA issued) caused a confusion as it wasnt properly labeled or put aside. It also seems you did have communications with Adam of techsupport prior to 12/16. We spoke a little after you wrote above post and we dropped off replacement DAC at your apartment in Manhattan after that. It's also true we are a small Company with very rapidly growing sales and we are responding to the challenge to beef up our customer service, especially during trade shows (we just did NAMM in Anaheim and CES prior to that - so some of these post may have had not being answered immediately then) and also to be better prepared to quickly expedite sales during surges such as the Xmas season. I apologize to anyone who wasn't able to get through or had to wait too long, I hope the experience is improving an will be a smooth sailing for everybody soon. We are in business, we have fantastic products and our sales are growing rapidly. Improving the response time and service is our priority now. Also , to put all the above in perspective we have sold approx 1500 Brooklyn DACs in 2017, so the percentage that needed any service was very small. Great majority of our customers are very happy with Brooklyn DAC or DAC+, particularly with its sound and positive Tidal MQA experience. We are in Brooklyn, New York 10-6pm and the tel nr is 347 384 2687 and support ticket system here is generally answered within 24 hrs: https://mytekdigital.com/ost/open.php We have also just fired up Mytek product forum: https://mytekdigital.com/forums/ and will be working towards making this another rapid communications tool. Sincerely, Michal Jurewicz, President and Founder |
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