Dear Jyprez,
Just for the record. I never left anyone's mails unanswered for 14 months. If mails from a specific individual/server are blocked by my provider or the firewall, why not give me a call? Many audiophiles have done this, quite a few of them to gather tips on future system upgrades totally unrelated to my tonearms. I don't think spending up to two hours on the phone per DAY(!) answering questions deserves to be called poor customer service.
I do experience my own emails(replies) being blocked by the recipient from time to time. What would you do in such cases?
A minimum wage subordinate, as you like it to call would certainly NOT be able to answer all these questions with the same expertise or devotion. But you may be right. I should consider hiring low wage helpers or better, start a production line in China(or any other low wage country that gives a d*#n about workers rights or the environment), so that the world would be enriched by yet another mass-produced item that is a mere shadow of what it was intended to be. No lead time, flashy advertisements, dealers that offer to undersell their competition, all the blessings of todays fast way of doing business....
Now, from my point of view, that IS the ultimate undoing of a company.
I'd rather keep on producing something I can stand behind, something you don't see flogged on ebay or other sales platforms, something that, most importantly, will make you smile...
My apologies for sounding defensive, but I mailed those (2) people who said they never got a reply. Did I get a reply? No! Only so much one can do.
Still enjoying what I'm doing, despite the madness...
Frank Schröder
Just for the record. I never left anyone's mails unanswered for 14 months. If mails from a specific individual/server are blocked by my provider or the firewall, why not give me a call? Many audiophiles have done this, quite a few of them to gather tips on future system upgrades totally unrelated to my tonearms. I don't think spending up to two hours on the phone per DAY(!) answering questions deserves to be called poor customer service.
I do experience my own emails(replies) being blocked by the recipient from time to time. What would you do in such cases?
A minimum wage subordinate, as you like it to call would certainly NOT be able to answer all these questions with the same expertise or devotion. But you may be right. I should consider hiring low wage helpers or better, start a production line in China(or any other low wage country that gives a d*#n about workers rights or the environment), so that the world would be enriched by yet another mass-produced item that is a mere shadow of what it was intended to be. No lead time, flashy advertisements, dealers that offer to undersell their competition, all the blessings of todays fast way of doing business....
Now, from my point of view, that IS the ultimate undoing of a company.
I'd rather keep on producing something I can stand behind, something you don't see flogged on ebay or other sales platforms, something that, most importantly, will make you smile...
My apologies for sounding defensive, but I mailed those (2) people who said they never got a reply. Did I get a reply? No! Only so much one can do.
Still enjoying what I'm doing, despite the madness...
Frank Schröder