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Musical Fidelity is really makin me mad

Okay, I agree I'm not the most patient person in the world but Musical Fidelity is really upsetting me. First of all, there is no e-mail address on their website; does anyone know how to e-mail musical fidelity direct? I've been waiting for what seems like forever to get my dac repaired under factory warranty. The board went out on it 6 months after I bought it.
Has anyone else out there experienced this crappy customer service from musical fidelity? My advice to you would be not to buy anything from musical fidelity, and if you have to get parts from them, just throw your broken component in the trash and move on.
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Showing 8 responses by hotmailjbc

hotmailjbc
571 posts
 
i recieved a email yesterday from tempo [mfers u.s. distributor] saying they were no longer associated with mf and they would be sending me a new v-link asap. not holding my breath but at least i finally got a response.
hotmailjbc
571 posts
 
the us distributor has had my v-link since august. it broke under warranty. total run around ever since. commitments to ship me a new one twice not met. i offered to accept the worst looking refurb or pay the difference toward a mk 2. no answer. left emails and messages. i just get run around and audio advisor is even worse. they tell me how great the guys are there. well thats nice huh? no answers. i have not gotten ugly with anyone and have told my story. i.ll never buy anything from either company again. they are either too busy or are liars. no other explanation is imagineable.
hotmailjbc
571 posts
 
tempo sales, mfers us distributor has told me twice that the "ship" is held in customs or some such delay. i guess they can detect i have never been let out of the house much by my parents and will believe anything.....
hotmailjbc
571 posts
 
sent 2 more polite emails early last week. no reply. i do believe i OWN this product. how can i even get it back so i can crush it with a hammer? hashashash. it is only a 1700 mile drive. i would like to walk in and see how they deal with a irate customer face to face? i,m on the verge of describing them in less that steller words.
hotmailjbc
571 posts
 
my update. i called audio advisor customer service and told my tale again. they got on it and a week later called back saying a new v-link would be on its way from tempo sales. yesterday i recieved a new v-link 11 [even tho i sent a v-link 1] which is a nice upgrade. 9 months. audio advisor called again to check on delivery. i had really given up because i wasn't going to let 150 buck purchase ruin my day[s]. i am convinced that without the last call to customer service at audio advisor i would have never seen the v-link 11.
hotmailjbc
571 posts
 
haha,,,not much confidence spreading from this discussion....i didn't realize mfs ability to direct people to choosing products from other manufacturers. i'm gonna use it till it breaks but i have moved on....
hotmailjbc
571 posts
 
i read in some trade press mf has just hired a new national sales manager and a east/west coast rep firms. maybe if you catch them before the enthusiasm wears off they will solve some issues.
hotmailjbc
571 posts
 
i read in some trade press mf has just hired a new national sales manager and a east/west coast rep firms. maybe if you catch them before the enthusiasm wears off they will solve some issues.
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