Musical Fidelity is really makin me mad


Okay, I agree I'm not the most patient person in the world but Musical Fidelity is really upsetting me. First of all, there is no e-mail address on their website; does anyone know how to e-mail musical fidelity direct? I've been waiting for what seems like forever to get my dac repaired under factory warranty. The board went out on it 6 months after I bought it.
Has anyone else out there experienced this crappy customer service from musical fidelity? My advice to you would be not to buy anything from musical fidelity, and if you have to get parts from them, just throw your broken component in the trash and move on.
128x128b_limo

Showing 9 responses by b_limo

Still waiting forthe repair shop to receive a new board from musical fidelity which was supposed to be here last week. Just to reiterate here, in the time I dropped my dac off to be sent out for repair, I have sold my studio 60's, went back to studio 20's, bought and sold a pair of vandersteens, sold my studio 20's, bought a pair of kefs, borrowed and returned a "loaner dac", bought a parasound z dac, bought two pairs of new interconnects, sold my denon dvd 2900, bought a musical fidelity a3.2 cd player, ordered and recieved acoustic panels, and ordered a power supply upgrade for my wadia 170 and a lightspeed attenuator (both of which were built for me and have been shipped and are on the way). I've quit a job and started a new career selling homes and have sold three homes. I've also bought my girlfriend an engagement ring.

I wouldn't be suprised if I get married, and buy and build my first home and have my first child before I see my dac again.

My point to this rather lengthy post is that a lot of people can get a lot of $hit done in the same time that it takes for my v dac to get repaired under factory warranty.
Lol, I know, and I bought it because it's pretty and matches my preamp :-)
I only paid $150 for it so whatever, and the dac in it sounded way better than anything I had at the time.
Latest update: three weeks ago I was told by bammel tv that musical fidelity had located a board for my dac and that it was being sent to bammel tv and that bammel would have it in a week (should have arrived at bammel two weeks ago). When I called bammel yesterday for an update, the girl at bammel was rude and short with me, telling me that there was an issue with the warranty and that she would be calling the store where I purchased it. I asked if she was implying that I would just be recieving a new dac from the store where I purchased it and she got snippy and said that's not what she was saying at all and would not discuss it further with me.
I called the store where I bought it and they were suprised that I hadn't gotten my dac back and they are calling the mf rep to see if they can get an ra number to get me a new mf dac.
From now on, I will be referring to musical fidelity as mf, and bammel tv as the mf repair shop :-)
saaweet! glad to hear that you got a new v-link!! are you selling it before it breaks, to someone who hopefully hasn't read this thread, lol, ;-)
Update: Musical Fidelity is only direct sales now and that's supposedly thrown a slight kink in my situation with everything.
Anyhow, Listen Up came through and just said forget about it and gave me a brand new v-dac. I hooked it up and my parasound z dac that I bought as an interim dac, absolutely crushes the v-dac with pangea p-100. I'm selling the v- dac asap!
:-)