Never had a problem using FedEx. UPS (Unlimited Package Smashing) has delivered packages that were so smashed pieces were missing. Mostly from poor packaging by the sender. UPS did refund each time, but as mentioned above, many hoops to jump through. I received a set of JBL speakers smashed by UPS just after Christmas. I was informed by the seller just yesterday that he received the refund from them, and was sending it my way. They even refunded the shipping costs-a total refund!
I initiated the claim by calling UPS. Nothing transpired. Called again. This time they said the seller had to initiate. Emailed the seller, he called them. Nothing transpired. He went to the UPS Store where he sent them from, and they got the ball rolling there. It was less than 2 weeks later, and the claim was paid. I still like FedEx better than UPS.
I initiated the claim by calling UPS. Nothing transpired. Called again. This time they said the seller had to initiate. Emailed the seller, he called them. Nothing transpired. He went to the UPS Store where he sent them from, and they got the ball rolling there. It was less than 2 weeks later, and the claim was paid. I still like FedEx better than UPS.